Anovos has long been a company dedicated to producing and selling quality Star Wars film accurate costumes and props. They started out with a bang providing quality service and timeliness with their product, but as of late, have let some of those positives, flounder. Yesterday the company’s owners released a letter to their customers about the state of the company and their apologies to fans.
You can read the letter below.
To our customers,
At ANOVOS, we strive to make high quality products and deliver them in a timely manner. Our founding principle was to create costumes and props that would set the “gold standard” in production quality replicas. However, we realize that we have not effectively met the delivery expectations of our customers, and we would like to sincerely apologize for any frustration this may have caused.
Our goal is always to improve all aspects of our company, and we are aware of the delays in production, refunds, and in-stock shipments. We, too, consider these delays unacceptable and hear your concerns.
Over the next few days we will be communicating how ANOVOS plans to change in order to serve our customers and community better. It is our hope that these necessary changes in both process and transparency will restore your trust and faith in us as a valued customer.
Thank you for your support and patience.
Joe Salcedo, CEO ANOVOS Productions LLC
Dana Gasser, COO ANOVOS Productions LLC
Founded in 2009, ANOVOS was awarded the Star Trek uniform replica license covering the design, prototyping, manufacturing and distribution of not only Star Trek 2009 but also the movie and television line, including The Original Series. Shortly after, ANOVOS was awarded the new Battlestar Galactica line by NBCU covering not only all uniform replicas, but also all prop replicas and accessories. Most recently, ANOVOS acquired the license for high-end Star Wars costumes and Ghostbusters costumes and props.
Forming a relationships with their corporate counterparts, ANOVOS sets the expectation and stresses the importance of resource access with emphasis on the pre-production components. Coupled with their dedication to reference material study, this has created a partnership which ensures the accuracy integrity in both material and process understanding. You can expect a commitment to excellence and investment with every piece you add to your collection.